We accept card payments with Visa, MasterCard and American Express. You can also choose to pay with G Pay, Apple Pay and PayPal.
When selecting PayPal as payment option at checkout, you will be directed to the PayPal site to 'Log in' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to WindofNorth.com.
You will receive an order confirmation per email as soon as you have placed your order. Your order will be processed and dispatched within 1-5 business days. When your order has been shipped, you will receive an email with your tracking number.
You have probably entered the wrong email address. Please contact our customer support team and describe the problem. Make sure to include your order number, full name and the date the order was placed.
The tracking number is always included in the dispatch notification sent to you by email. The dispatch notification isn’t sent to you until the order is shipped.
If you haven’t received a dispatch notification, then either the order hasn’t been shipped yet, or the dispatch notification was sent to an email address you haven’t checked. Please look for it in the same email address that was used when the order was registered.
If more than 8 work days have passed since you placed your order, and you still haven’t received a dispatch notification, then the chances are that one or a few items in your order are in production – which would have put your order on hold. An email is usually sent automatically informing about that. You order will most likely be sent soon – few things require more than a week for us to restock. Would we expect a longer delay, then you’ll be informed, and/or your order will be sent with a back order that’ll be shipped separately.
All orders are fully traceable. An email with your tracking number was sent to you the same day as your order was dispatched. If something would happen along the way to your order, that delays or prohibits delivery, you will be informed by the shipping agent or our customer service team.
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